Return Policy

RETURNS, EXCHANGES, REFUNDS & PAYMENT DISPUTES

This policy applies to all PRETTYGANG products except hair extensions. PRETTYGANG Hair Extensions are governed by the separate PRETTYGANG Hair Extensions Client Care Agreement, Warranty & Liability Disclosure.

ALL SALES ARE FINAL

All PRETTYGANG purchases are final sale. We do not accept returns or exchanges, and refunds will not be issued unless otherwise required by law.

This policy applies to all products sold by PRETTYGANG, including, but not limited to:

• Hair care and styling products
• Skin care products
• Tools and accessories
• Lifestyle products and salon wear
• Promotional items
• Bundles and sets
• Sale, discounted, and clearance items
• Professional and wholesale purchases

Due to hygiene, health, safety, and product-integrity concerns, we cannot accept products once they have left our possession, regardless of whether they appear to be opened or unused.

CUSTOMER ORDERING RESPONSIBILITY

Customers are responsible for reviewing all product descriptions, ingredients, sizes, colors, quantities, prices, directions, and policies before completing a purchase.

PRETTYGANG is not responsible for purchases made based on an incorrect selection, misunderstanding, change of mind, personal preference, or failure to review the product information provided before checkout.

Refunds, exchanges, replacements, or store credits will not be provided for:

• Change of mind or buyer’s remorse
• Incorrect product, color, size, or quantity selected by the customer
• Personal preference regarding scent, texture, consistency, appearance, or performance
• Failure to read the product description, ingredients, directions, or applicable policies
• Allergic reactions, sensitivities, or individual incompatibility
• Products used incorrectly or for a purpose other than their intended use
• Normal wear and tear
• Damage caused by improper use, storage, handling, neglect, or failure to follow instructions
• Products purchased from an unauthorized seller or third party
• Products that have been opened, used, tested, altered, washed, worn, damaged, or removed from their original packaging
• Sale, discounted, promotional, clearance, professional, or wholesale purchases

Individual results may vary. PRETTYGANG does not guarantee that every product will produce the same result for every customer.

DAMAGED, DEFECTIVE, MISSING OR INCORRECT ITEMS

Customers must inspect their order immediately upon delivery.

If an order arrives damaged, defective, incomplete, or incorrect, the customer must contact PRETTYGANG Customer Service within seven (7) calendar days of the confirmed delivery date.

The customer must provide:

• The full name and order number
• A description of the concern
• Clear photographs or videos of the product
• Photographs of the shipping box, packaging, and shipping label
• Any additional documentation reasonably requested by PRETTYGANG

The product and all original packaging must be retained while the claim is under review. Products must not be used, altered, discarded, or returned without prior written authorization.

Submitting a claim does not automatically guarantee a refund, replacement, exchange, or store credit. PRETTYGANG will review the documentation and determine the appropriate resolution based on the circumstances.

PRETTYGANG is not responsible for concerns reported after the seven-day reporting period or for damage that occurs after confirmed delivery because of improper handling, storage, use, or care.

UNAUTHORIZED RETURNS

Products must not be mailed or delivered back to PRETTYGANG without prior written authorization.

Unauthorized returns will not be accepted, refunded, exchanged, or credited. PRETTYGANG is not responsible for unauthorized returns that are refused, lost, damaged, or disposed of.

SHIPPING AND DELIVERY

Shipping charges, processing fees, handling fees, and expedited shipping fees are nonrefundable once an order has been processed or shipped.

PRETTYGANG is not responsible for delays, loss, theft, damage, or delivery issues caused by the shipping carrier, an incorrect or incomplete address provided by the customer, an unsecured delivery location, or circumstances outside PRETTYGANG’s reasonable control.

Customers are responsible for providing complete and accurate shipping information before submitting an order.

PAYMENT DISPUTES AND CHARGEBACKS

By completing a purchase, the customer confirms that the transaction was authorized and agrees to the terms of this policy.

Customers agree to contact PRETTYGANG directly and provide us with a reasonable opportunity to review and resolve any order-related concern before initiating a payment dispute, chargeback, reversal, or stop-payment request.

A customer’s change of mind, personal preference, incorrect product selection, failure to review product information, or failure to follow product directions does not mean that the transaction was unauthorized or that the product was not provided as described.

If a payment dispute or chargeback is initiated, PRETTYGANG reserves the right to provide the financial institution, payment processor, or other reviewing party with all relevant documentation, including:

• The customer’s order and payment information
• Checkout and policy acknowledgments
• Product descriptions and applicable policies
• Receipts and invoices
• Shipping and tracking records
• Delivery confirmation
• Customer communications
• Photographs, videos, and claim documentation
• Any other information relevant to the transaction

Nothing in this policy limits any consumer rights that cannot legally be waived, including rights concerning unauthorized transactions, billing errors, fraud, or products that were not provided.

HAIR EXTENSIONS

All hair extension purchases, care requirements, warranty claims, exchanges, and product concerns are governed exclusively by the separate PRETTYGANG Hair Extensions Client Care Agreement, Warranty & Liability Disclosure.

CONTACT US

Questions or concerns must be directed to PRETTYGANG Customer Service:

Phone: 786-499-5133
Website: www.prettygang.shop

By completing a purchase from PRETTYGANG, the customer acknowledges that they have read, understood, and agreed to this policy.