Below are some commonly asked questions. If you are unable to find the answer your are looking for, please feel free to contact us through our contact page.
PAYMENTS & ORDERS
We accept Visa, MasterCard, American Express, and Discover cards. Your card will be charged once your order has been shipped. You can also choose to pay with PayPal, Google Pay, Meta Pay and Venmo.
Unfortunately, we are not able to cancel an order once it has been placed. We also cannot accommodate any changes to an order once it has been placed. Before you place your order, please confirm that all of your information, including your shipping address, name, phone number, credit card details, and product selection is correct, as PRETTYGANG is not responsible for any mistakes. Thank you.
All sales are final. We do not offer refunds or exchanges, nor do we allow cancellations or returns. PRETTYGANG reserves the right to refuse any return at any time.
Please contact us if you have not received your Delivered order or if it has been lost in transit by the carrier. We would be happy to assist you.
We apologize that you received a damaged item. Please contact us and include a photo of your damaged item within 48 hours of receiving your product. Our customer service team will review it and get back to you.
You can change your subscription frequency within the My Account section.
To reset your password, go to the login page and then click “Forgot Password.”
PRETTYGANG is exclusively sold on PRETTYGANGOFFICIAL.COM
You can reach our customer service team by emailing us at firstname.lastname@example.org
Yes, you can cancel at any time by going to the 'Subscriptions' section of your account and selecting 'Cancel'
You are always welcome to add a new product to your subscription, however in order to swap a subscription product, you will need to cancel your current subscription and re-purchase a new one with your desired product.
Yes, you can set up a Subscription that ships to the recipient, and you will be billed as each order is processed. You can cancel at any time.